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FREQUENTLY ASKED QUESTIONS (FAQ)
F A Q
My model number is close but not exact
I am showing 2 or 3 remotes in my shopping cart and only need 1
I received a remote that does not work
Q. Are your remotes new or used?
A. All of our remotes are BRAND NEW. About 10 years ago we used to sell refurbished remotes, but about 1 out of 5 were returned within one month. We learned our lesson. We only sell brand new remotes.
Q. I can’t find my remote on your list, what should I do?
A. A common mistake many people make is they forget to click on what type of unit their remote is for. EXAMPLE: After you have selected your brand, (JVC, Toshiba, Sony etc.) you must Select the type of unit you need a remote control for : TV, TV/VCR COMBO, DVD, VCR etc.
If this does not help, please Call our toll free number; 1-800-293-2215, and one of our qualified phone technicians will be able to assist you.
Q. My model number is very close to the number on your site, but not exact, is this important?
A. Sometimes yes and sometimes no. In some cases this is very important and the remotes are not interchangeable. In other instances it is totally irrelevant and either remote may be used. To be safe, please call our toll free number 1-800-293-2215 and have one of our qualified phone technicians assist you.
Q. Will a universal remote work for me?
A. If you have any kind of COMBO unit (TV/VCR, TV/DVD, DVD/VCR) a UNIVERSAL REMOTE WILL NOT WORK. If you have a TV only, it depends. If all you want to do is turn on and off your unit, and maybe adjust the volume or change the channels, then a universal remote might work for you. However, if you need your remote to do anything more than the very, very basics, a universal remote will not help you. Features like PIP, MENU, PICTURE SIZE, INPUTS, SELECT, AND AUDIO, can ONLY be CONTROLLED by the ORIGINAL REMOTE CONTROL or the manufacturers RECOMMENDED SUBSTITUTE.
Q. How long will it take you to ship my remote?
A. We are the largest distributor of remote controls in the country. We have over 250,000 brand new remotes in stock. Most of our orders are Shipped the Same Day you order it via the United States Postal Service. Normal delivery time is usually 2-3 business days, however allow at least one week.
A. Yes, we ship to Canada every day.
Q. I only wanted to order 1 remote but somehow I have 2 or 3 in my checkout basket. How do I correct this?
A. At any point during your checkout, you can go to My Cart
To change the quantity to the correct amount and then click on UPDATE.
Q. What if I receive the wrong remote or it does not work?
A. We have a no questions asked, full money back, 30-day warranty.
If for any reason you are not happy with your purchase, you may return it for 30 days for a full refund.
A. There are three ways.
1) You can call our toll free number 1-800-293-2215, and have a courteous, knowledgeable, and friendly account representative assist you. They will answer any of your questions and also take your order in a professional manor.
OR
2) You can order directly off our website order page by typing your remote model number of your tv, vcr, dvd, audio component number into our search field.
OR
3) You can send in a check or money order. Just add $7.95 shipping and handling to the price of the remote. Florida residents add 7% sales tax.
CLICK HERE for Mail Order form:
Q. Where can I get the codes for my remote control?
A. We do not have any codes. There is a website, WWW.REMOTECENTRAL.COM that has most of the codes you need.
You can also try WWW.INSTRUCTIONSHEETS.COM or WWW.SERVICEMANUALS.NET
A. Yes, we use:
Secure Sockets Layering (SSL)
Our website uses
Secure Sockets Layering (SSL) to encrypt your personal credit information,
including your credit card number, before it travels over the Internet. SSL
technology is the industry standard for secure online transactions. Because we
use SSL, placing an order online at our website is just as safe as giving your
credit card number over the phone.
